For Docs Leads & Knowledge Base Owners
The same five questions, answered without you.
Drop a snippet on your help center. Your docs become a chatbot that cites them — every answer links to the article it came from, and when it doesn’t know, it says so instead of making something up. Built for the docs lead who’s also the support team. Live in an afternoon. From $49/mo.
If any of this sounds familiar
You wrote the docs. You shouldn’t also be the support inbox.
You're the docs team. And the support team. And the QA team.
Officially you're the doc lead. In practice, two hours of your day is in the support inbox because nobody else knows the product this well. Every founder Slack ends with 'can you write a one-pager on this by tomorrow.' You haven't shipped a feature doc on time in months.
Your docs are good. Nobody finds them.
You wrote a clean install guide. A cancellation walkthrough. A pricing FAQ. Search on your help center can't find them under any wording your customers actually use — so the same five tickets land in your inbox every week, and the bounce rate on /docs is 71%.
AI got pitched at you. You're suspicious.
Your CEO sent you a competitor's chat widget at 11pm. It looks slick. It also confidently lies. You can already see the customer-success Slack post: 'why did your bot tell my customer we offer annual discounts.' Hard pass on anything that hallucinates.
What changes
Three things on your help center, by tomorrow afternoon.
Your docs become the chatbot.
Drop two lines of HTML on your help center. Within an hour, every page on your docs is searchable through a chat surface that answers in your customers' words — and links every answer back to the article it came from. No second source of truth, no parallel content system to maintain.
It refuses instead of making things up.
When the answer isn't on your help center, the bot says so — politely, with the closest related pages. 71% of customers click those links and find what they were looking for. Your inbox stays quiet on the 'where can I find…' tickets, and you don't get screenshots of fabricated policy in your @mentions.
You learn what's missing from your docs.
Every refusal is logged. Your weekly gap report shows what customers asked that your docs don't cover — sorted by frequency. So next sprint you write the three articles that cover 60% of unanswered questions, instead of guessing what's missing. The bot becomes a docs-quality dashboard.
What docs leads actually measure
Your docs do more work. You do less.
- 47% fewer 'where do I find...' tickets the questions a docs lead resents most
- 20+ hrs per week back in your calendar based on a typical 100-ticket-a-week share landing in your inbox
- ≤1 hr from sign-up to a live widget first crawl runs while you make coffee
What you’ll ask before signing up
The questions every docs lead asks.
Will it work with our help center? We use [Mintlify / Docusaurus / GitBook / ReadMe / Notion].
Yes. We crawl any public help center — Mintlify, Docusaurus, GitBook, ReadMe, Notion, Zendesk Guide, custom-rolled, anything you can reach with a URL. We render the JavaScript like a real browser, so React-rendered docs come through with their full content (a problem most chatbots quietly fail at). If your docs are private, point us at a sitemap with the right authentication and we'll handle that path too.
What happens when I publish a docs update? Do I have to re-train the bot?
No re-training. The bot recrawls your site automatically — by default once a week, or on a schedule you set. We only re-read pages that actually changed (the rest get skipped fast), so a typical docs site recrawl runs in minutes and costs cents. Within an hour of you hitting Publish, the bot is answering with the updated content.
What if my docs are wrong or contradict each other?
The bot will surface this in your admin: when two pages give different answers to the same question, it flags the contradiction in your weekly gap report. It's the side benefit nobody warned you about — the bot becomes a continuous content audit, pointing out the stale paragraph or the policy doc that's two months out of date.
I can spend $200/mo without budget approval. Is that enough?
Yes. The Growth tier is $199/mo and covers 10,000 pages and 25,000 questions a month — enough for most SMB SaaS docs sites. If you outgrow that, plan changes are one click in your admin (no rebuild, no migration). The free 14-day trial is on every plan.
I already pay for Intercom / Zendesk / HubSpot. Does this overlap?
No — and we plug into them. Your help desk handles the agent-to-customer conversation; FlowChat handles the customer-to-docs conversation. The bot answers tier-1 from your help center, hands the rest to your existing helpdesk with full conversation context. You don't lose your existing setup — your inbox just gets quieter.
What about languages other than English?
The bot answers in 40+ languages, matching the language your customer asked in — even when your docs are English-only (it'll translate the answer and link to the source page). For docs that have official translations, we crawl each locale separately and route by Accept-Language. Multi-locale docs are a Scale-tier feature ($499/mo).
Get your afternoon back.
14-day free trial on every plan. No credit card. Drop the snippet on your help center, kick off your first crawl, and you’re live before the next standup. Cancel any time.